r88 FAQ

Users of r88 ask questions across several core areas: how to set up and verify an account, how deposits and withdrawals work through local payment rails, what game categories and markets we offer, and how account security and jurisdiction rules apply. This page addresses the most common inquiries so you can find answers without contacting support.

Our FAQ resolves practical questions about registration, payment methods, game coverage, and account protection. If your question falls outside these topics, or if you need to report a technical issue, our support team is available to assist. For detailed legal obligations, access restrictions, and terms of service, refer to our legal notice and terms pages.

Browse the accordion sections below by topic. Each answer includes concrete details about our payment partners, game offerings, and account procedures. If you cannot find what you need here, contact support — they can clarify account-specific issues, withdrawal status, or bonus terms that may apply to your account.

Account and registration

No. Each person may hold only one active account on r88. If you attempt to register a second account using the same identity documents, email, or phone number, the second account will be flagged during KYC verification and may be suspended. If you have forgotten your login details, use the password recovery option on the login page. If you believe your account has been compromised, contact support immediately. Multiple accounts violate our terms and may result in permanent closure of all linked accounts.

Deposit ranges vary by payment method. DANA, e-wallet, mobile banking, and local payment each have their own minimum and maximum transaction limits set by the payment provider. online payment transfers, e-wallet, mobile banking, local payment, and online payment bank transfers typically support a wider range. When you select a payment method during deposit, the interface will display the applicable limits for that method. If a deposit fails due to limit constraints, try a different payment method or contact support for guidance on alternative options.

We cover major football leagues and tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. Market availability changes with the fixture calendar; during peak seasons such as Idul Fitri or around major tournaments, coverage expands. Our sportsbook also includes MotoGP, badminton, and esports markets such as Mobile Legends and Free Fire. Check the sportsbook section of the platform for current fixture lists and available markets. Not all markets are available in all jurisdictions.

Bonus terms depend on the specific offer and your account status. New-customer offers, seasonal promotions, and loyalty bonuses each carry different conditions. When a bonus is credited to your account, the terms appear in your account notifications and in the promotions section. Read the full terms before accepting any offer. Bonuses typically include playthrough requirements, game restrictions, and expiry dates. If you have questions about a specific bonus applied to your account, contact support with your account details and the promotion code or date.

Payments and transactions

We use encryption and standard security practices to protect your account and payment data. Your identity documents, submitted during KYC verification, are stored securely and used only for account verification and compliance purposes. We do not share your personal information with third parties except where required by law or to process your transactions. For full details on data handling, retention, and your rights, read our privacy policy. If you suspect unauthorized access to your account, change your password immediately and contact support.

Support responds to account and payment queries during business hours. Response times depend on query complexity and support volume. Account verification issues, payment failures, and security concerns are prioritized. For urgent matters, use the live chat option if available in your region. Email queries are typically acknowledged within one business day. During peak periods such as major sporting events or holidays like Idul Adha, response times may be longer. Check your account notifications for updates on your query status.

We at r88 provide gaming and sportsbook services only where local law permits. Our platform is not available in jurisdictions where online wagering is prohibited, and access from restricted regions is not supported. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you are unsure whether r88 is available in your location, contact support before registering. By accessing r88, you confirm that you are in a location where such services are legally available.

Yes. r88 accepts deposits and withdrawals via BCA, Mandiri, BRI, and BNI bank transfers. These methods are processed through QRIS or direct bank integration. When you select a bank transfer during deposit, follow the on-screen instructions to complete the payment. Withdrawal requests to these banks are processed subject to verification windows and bank processing times. If a bank transfer fails, verify the account details and contact support. Bank transfer limits and fees may vary by institution.

Game rules and markets

Our live-dealer studios offer blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo with real dealers and multi-camera feeds. Each table has a minimum and maximum bet limit displayed before you join. Tables are available around the clock with multilingual dealer support. Game rules follow standard casino conventions; detailed rules for each game are available in the game lobby. If you have questions about a specific hand or outcome, contact support with your session ID and timestamp.

We offer a range of slot titles including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each game displays its return-to-player percentage and volatility in the game information panel. Slot availability may vary by region. New titles are added regularly; check the slots section for the current catalogue. Game rules, paylines, and bonus features are detailed in each game's help menu.

Esports markets on r88 cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Markets are listed in the sportsbook alongside traditional sports. Odds and market types vary by tournament and region. Check the esports section for upcoming fixtures and available betting options. Rules for esports betting follow standard sportsbook conventions; if a match is postponed or cancelled, bets are settled according to our terms.

If a Liga 1 or Piala AFF fixture is postponed, bets placed on that match are held pending rescheduling. Once the match is rescheduled and played, bets are settled based on the actual result. If a match is cancelled entirely, bets are typically refunded. Check your account notifications for updates on postponed matches. If you have questions about a specific bet, contact support with the match details and your bet ID.

Security and account care

During registration, you will be asked to submit identity documents such as a national ID, passport, or driver's license. Upload clear, legible images of the front and back of your document. Verification typically completes within one business day. If your submission is rejected, the reason will appear in your account notifications; resubmit with clearer images or alternative documents. Do not submit documents for other people. KYC verification is required before you can withdraw funds.

On the login page, click the "Forgot your password?" link. Enter your registered email or username. You will receive a password reset link via email. Click the link and follow the instructions to create a new password. The reset link expires after a set period; if it has expired, request a new one. If you do not receive the email, check your spam folder or contact support. For security, never share your password with anyone, including support staff.

To withdraw, go to your account and select the withdrawal option. Choose your preferred payment method — DANA, OVO, GoPay, ShopeePay, QRIS, BCA, Mandiri, BRI, or BNI. Enter the withdrawal amount and confirm. Your account must be verified before withdrawal is processed. Withdrawals are subject to verification windows and payment provider processing times. Once submitted, your withdrawal status appears in your transaction history. If a withdrawal is delayed, contact support with your withdrawal ID.

We use encryption and standard security practices to protect your account. Keep your password strong and unique. Do not share your login details or one-time codes with anyone. Enable any available account security features such as two-factor authentication if offered. If you notice suspicious activity, change your password immediately and contact support. Regularly review your transaction history for unauthorized activity. Report any security concerns to support without delay.
↑